WHAT IS YOUR RETURNS POLICY? It's okay if you change your mind. If for some reason, the product isn't quite right for you, we ask that you contact us first by email at email@example.com before returning the product.
Refunds and exchanges will only be given within 14 days of the delivery date in an unused condition (unlit if candle) and in the original packaging.
Should a product be faulty in any way, we will offer a full exchange or issue a full refund.
PLEASE NOTE - The customer is responsible for any credit card charges or return shipping costs.
RETURN ADDRESS: MOB STUDIO, 91 JOSEPHINE COURT, SOUTHCOTE ROAD, READING, BERKSHIRE, UNITED KINGDOM RG30 2DQ
DO YOU REFUND SALE ITEMS? Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
DO YOU SHIP WORLDWIDE? We sure do! We ship worldwide via Royal Mail using their signed for delivery service.
Shipping schedule: Monday - Friday, orders placed on weekends will be shipped the following working day.
Regrettably we do not ship to PO boxes so please bare this mind when placing an order.
WHICH PAYMENT METHODS DO YOU ACCEPT? We accept PayPal and online credit/debit card payments. All credit/debit card payments are currently processed and managed using PayPal Express Checkout's secure payment gateway to ensure your personal and credit card details are kept safe. MOB STUDIO does not store your payment details in any way.
DO YOU STORE MY PERSONAL DATA? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address. The information will be used to enable us to fulfil our business responsibilities to you and in marketing purposes (if applicable) and will be used for that specific reason only. MOB STUDIO will not provide your personal data to a 3rd party in marketing purposes unless you agree to it. If the personal data is incorrect or irrelevant you have the right to request them to be corrected or deleted. With your permission, we may send you emails about our store, new products and other updates. You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via email.
DISCLOSURE. We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service